Contacts and Complaints
Draft for the test version. Details marked [FILL IN] are not known yet and will be completed before the public launch.
Operator
AI Game Platform is operated by [FILL IN: legal entity name].
- BIN: [FILL IN: BIN]
- Registered address: [FILL IN: registered address]
How to reach us
- Support and general questions: [FILL IN: support email]
- Complaints about content or users: [FILL IN: complaints email]
- Personal data requests (access, correction, deletion, withdrawal of consent): [FILL IN: personal data requests email]
- Copyright and trademark notices: [FILL IN: complaints email], following Copyright and IP
Reporting content in the product
The fastest way to report a game, comment or profile is the "Report" button next to it. Choose a reason, add details if you like, and send. Reports go straight to our moderation queue. You need to be signed in to report, so that we can prevent abuse of the report system.
To stop someone from contacting you, block them from their profile. Blocked users cannot comment on your games or follow you.
Complaints by email
Please include links to the content or profile, what is wrong and, if it is about you personally, how we can confirm that. We answer in the language you write in where we can (English or Russian are best). We acknowledge complaints and act on them as quickly as we can; reports that involve a risk to a child or to someone's life are treated as urgent.
Appeals
If we removed your content or restricted your account and you think we made a mistake, reply to the notice or write to [FILL IN: complaints email] with the subject "Appeal". A person who was not involved in the original decision will review it where possible.
Authorities
Requests from law enforcement and other authorities: [FILL IN: support email], with the subject "Official request".